Return & Shipping Policies
Jo Levkoff stands proudly behind her work. If you find that you are not completely satisfied with your purchase, you can return the physical product within the specified time period of 30 days from the date of purchase for a refund, minus a 10% bank fee.
*Please note, this money-back guarantee policy applies to products that can be shipped. Products that have been created by Jo Levkoff but published and sold in retail establishments or from individuals authorized to sell our products may differ from our return policy. Please contact the retail establishment or individual for details on their return policy.
Product Return Policies:30-day money-back guarantee. You must contact 865 661 3877 to request the return within 30 days of your order date.
Returning a Product
To return a product purchased directly from this website within the 30-day money-back guarantee period: You must contact the Customer Support team by sending an email to firstname.lastname@example.org or calling 865 661 3877 with the following information:
The order ID #
The date of purchase
The product you are returning
The method of payment you used
Your email address
An email will be sent to you with a Return Order ID number and the address to send the return. Once the product has been received in our warehouse and has been deemed in good order, a refund for the product only will be issued. If the product is being returned because it was found to be defective upon arrival, the original shipping costs will be added to the amount of the refund. All return shipping is the responsibility of the purchaser. We sincerely appreciates your feedback! While it is optional, we welcome your comments in regards to our products. When requesting a refund, we highly encourage you to please let us know the reason for your request, and why our product was not an ideal fit for your needs.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Priority Mail® = 1-3 Business Days
First-Class Mail® = 2-5 Business Days
Priority Mail International® = 6-10 Business Days
First-Class Mail International® = Delivery Varies By Destination